SHIPPING, RETURNS & WARRANTY
SHIPPING & RETURNS
Orders are processed as quickly as possible, typically within 1-3 business days of placing your order. We use Australia Post or another appropriate courier for deliveries throughout Australia. Courier and post delivery times vary and we cannot guarantee delivery by a certain date so we recommend you allow plenty of time for your order to reach you, particularly if you live in WA or regional areas.
The size of the products you order will vary the methods of shipping and delivery. Once your package has left the warehouse you will receive an email notifying you of your tracking number, which you can use to track your order’s movements online. An appropriate carrier will be chosen for your particular package and standard procedure requires a signature upon delivery.
If you would like the courier to leave your package without signing, please ensure you leave this instruction when you place your order. If you choose to have an order left without a signature, Barebones Australia (distributed by AMK Enterprises) is not liable for any missing or damaged items.
Delivery for all orders occur during regular business hours. If you will not be at home to accept your delivery and have not given authority to leave, then a card may be left and your parcel will be stored your nearest Post Office or courier affiliated office and made available for collection on producing your identification.
Any Free Delivery promotions are for orders delivered within Australia.
RETURNS & BACKORDERS
If you purchase a product that is out of stock we will notify you. This usually involves an email providing the product/s expected time of arrival (ETA) as well as an option for you to withdraw your backorder. You may request a refund if you do not wish to wait the expected lead time.
If the product is not what you expected – the wrong colour, size – it can be returned for an exchange or credit. You will need to contact us firstname.lastname@example.org to discuss your return.
We always inspect our goods to ensure our highest quality standards are met. Many of our products are made from natural products such as wood and canvas. Any marks or variations naturally occurring in these materials are intended and not a defect.
AMK Enterprises will not bear the cost for the return of any products other than those associated with the repair or replacement product for a legitimate warranty claim or incorrect supply of products on our part. The customer is responsible for all costs for returning unwanted items and the freight charges of exchanged products.
Please note that all conditions below must be strictly adhered to in regards to returns and exchanges and that exchanges will not be accepted under any conditions if you fail to meet these requirements.
1. The item must be unused and in brand new condition including the packaging being intact and the original labels attached.
2. A copy of a valid receipt is included with the return.
3. The item is returned within 14 days of the receipt date.
We have a no return on sale items policy.
In the event that your item arrives damaged or faulty it is your responsibility to contact AMK Enterprises within 1 business day of receiving the item. Please do not attempt to return the items before speaking to one of our Customer Service Desk first as this will cause delays in resolving your problem.
Please contact our Customer Service Desk by email email@example.com to discuss your issue. It will be helpful if you provide images of the damage for further assessment as well as a copy of your receipt in your email. You can also contact us by phone (07) 3245 6190.
To initiate a Warranty Claim, contact our Technical Assistance team by submitting the form below. Once we have received your details we may request images of the faulty item or component as well as a copy of the receipt to aid in our assessments. Please do not attempt to return an item before speaking to one of our specialists as you may be responsible for any associated expenses.
If we find your product eligible for a warranty claim, you will receive a repair or replacement for the item. You will not be eligible for a refund or replacement if you have purchased the product elsewhere, or if the product has: succumbed to expected wear and tear; been misused; failed to be used and cared for in accordance with manufacturer’s instructions, or used in any abnormal way.
Products with a 1-Year Limited Warranty
We offer a 1-year limited warranty that covers defects in material and workmanship under normal use and proper care and maintenance of the product. Barebones will provide a replacement or item of equivalent value, for any part or product found to be defective. This warranty shall be void if the product is not used, assembled or operated in accordance with the operation instructions provided; the product is resold or traded to another owner; components or accessories not compatible with the product have been used, or the user has abused or otherwise failed to maintain the product. To process a warranty claim, please submit your details below.